Service Contribution & Refund Policy

1. Overview

This Refund and Cancellation Policy explains how payments, Dakshina plans, subscriptions, consultations and service contributions are handled on Uparwala. The purpose of this policy is to keep the process clear and transparent for every user.

Uparwala provides astrology-based daily predictions, spiritual guidance, simple remedies and related support services. The platform is designed to serve users who want daily direction and faith-based support in a simple and accessible way.

The amounts collected through Dakshina plans are not charged as a guarantee of any fixed result, outcome or life event. They are collected to operate, maintain and support the platform so that the service can continue smoothly.

2. Service Contribution & Platform Maintenance

Uparwala works on a service and contribution model. The amount paid by users, including smaller Dakshina plans such as ₹101 or higher plans such as ₹1100, is primarily used to keep the platform running and to support continuous service delivery.

These amounts are not treated as large commercial profit margins. They help cover essential operational expenses required to run an online astrology guidance platform responsibly.

3. Non-Refundable Payments

All payments made on Uparwala for Dakshina plans, horoscope subscriptions, astrology guidance, daily prediction services or consultations are generally non-refundable once the service is activated or the order is processed.

Since operational costs are incurred soon after activation and service preparation begins immediately, refund requests cannot usually be accepted after successful payment.

• Incorrect details entered by the user, such as wrong name, date of birth, time of birth, place of birth or WhatsApp number.
• Dissatisfaction with prediction, advice, guidance, remedies or interpretation.
• Change of mind after payment or plan activation.
• Failure to read the service details, policy pages or plan information before making payment.
• Delay caused due to incorrect user details, network issues, WhatsApp restrictions or user-side technical problems.
• Expired plan validity or failure to use the service during the active period.

4. No Cancellation After Activation

Once a Dakshina plan, subscription, consultation or daily guidance service has been activated, it cannot be cancelled for refund purposes.

Users are requested to carefully review all details before submitting information and completing payment. By proceeding with payment, the user confirms that they understand the nature of the service and agree to this cancellation policy.

If a user wishes to stop using the service, they may discontinue usage, but the paid amount will not be refunded for the unused period or remaining service duration.

5. Technical Issue Review

Although payments are generally non-refundable, Uparwala may review exceptional cases where a genuine technical issue occurred from our side and the paid service was not activated or delivered at all.

Such cases will be reviewed only after the user contacts support with proper details, including registered name, WhatsApp number, payment reference and issue description.

• Payment deducted but plan not activated due to a verified technical failure.
• Duplicate payment made accidentally for the same plan and same user account.
• Service not initiated due to an internal platform issue verified by Uparwala.

6. Consultation & Rescheduling

If a consultation service is offered as part of a plan or separately, rescheduling may be permitted only at the discretion of Uparwala or the assigned astrologer, depending on availability and service conditions.

If the user fails to attend a scheduled consultation, does not respond at the scheduled time, provides incorrect contact details or delays confirmation, no refund or adjustment will be provided.

Any rescheduling request should be submitted in advance through the official support channel. Same-day or last-minute requests may not be accepted.

7. No Guarantee of Outcomes

Uparwala provides astrology-based predictions, spiritual guidance and simple remedies for personal awareness, faith-based support and daily direction. The service does not guarantee any fixed result, success, event, relationship outcome, career outcome, financial gain, health improvement or life change.

Predictions and remedies should be understood as spiritual guidance and not as professional medical, legal, financial or emergency advice. Users remain fully responsible for their decisions, actions and interpretation of the information provided.

• We do not guarantee that any prediction will happen exactly as described.
• We do not guarantee that remedies will produce a specific result.
• We do not accept refund claims based on personal dissatisfaction with spiritual or astrology-based guidance.

8. Dispute Handling

Any payment, service or delivery-related dispute may be submitted to Uparwala support for review. The user should provide complete and correct information so that the matter can be checked properly.

Uparwala will assess the situation and may offer a suitable resolution where appropriate. This may include clarification, technical correction, service extension, account update, delivery retry or other practical solution.

The final decision made by Uparwala management shall be binding and cannot be challenged further through repeated refund requests.

9. User Responsibility

Users are responsible for providing correct and complete information during registration, plan activation and support communication.

• Ensure your WhatsApp number is correct and active.
• Enter correct date, time and place of birth.
• Choose the correct language preference.
• Read plan details, service conditions and policy pages before payment.
• Contact support promptly if any issue occurs.

10. Contact for Refund or Service Review

If you believe there is a genuine technical issue or payment-related concern, you can contact Uparwala support for review.